Help & complaints
We're here to help
Get in touch
- Message usIn-app · replies within 1 working day
- Email supporthelp@kindwins.org
- Call usMon–Fri, 9–5
Make a complaint
- Tell us what went wrong — we acknowledge within 3 working days.
- We aim to resolve within 8 weeks and keep you updated.
- Not resolved? Escalate to our independent ADR provider — free to you.
If you're unhappy with our final response — or 8 weeks pass without resolution — you can refer your complaint to an independent ADR provider. They review it impartially, and it’s free to you.